What happens if I have a maintenance issue?

All maintenance issues should be reported as soon as possible to help prevent additional damage. Even if the issue is not your fault, failing to report it promptly—such as a water leak—could result in further damage, for which you may be held responsible.

If the damage was caused by you, it’s still important to report it immediately, especially if it could affect future guests or tenants. Prompt communication allows for faster resolution and minimises inconvenience to all parties.

All maintenance concerns and complaints should be directed to your assigned point of contact, such as the landlord or property manager. If there is a dispute or you require support, Doctor Property is available to act as a mediator where appropriate.